Shipping Policy

Delivery costs

We deliver from our showroom to addresses within 50 miles. The price depends on the distance from our showroom to your postcode:

• Up to 10 miles: £9.99
• Up to 25 miles: £14.99
• Up to 50 miles: £24.99

The checkout works out the price from your postcode. If you're further than 50 miles away, please call us on 01942 949 199 and we'll see what we can do.

You can also collect your order free from our showroom:

Wall Panels Online
Unit 10 Hemfield Ct
Ince-in-Makerfield
Wigan
WN2 2ER

Delivery times

Our delivery service operates Monday to Friday and excludes UK Bank Holidays and weekends.

We are unable to provide an exact date or time for delivery when you place your order. Once your order is ready, we'll email you to let you know your delivery day, and the day before delivery we'll email you a time slot.

Delivery method

To give everyone peace of mind, a signature is required for all deliveries. If no-one is available to take delivery as pre-arranged, a re-delivery fee will apply.

Re-delivery fee: £24.99

You will need to check all goods for damage and/or loss on arrival, before signing for them. If you are unable to check the delivery thoroughly before signing, please sign for as ‘unchecked’ and report any issues to us as soon as possible. If your goods arrive damaged, you must advise the driver, who will inform us immediately.

Please note that our drivers are not insured to carry any goods onto private property, so all our deliveries are kerbside/doorstep only. For larger orders, we recommend having people at hand to help out.

If a failed delivery results in the cancellation of your order instead of an arranged re-delivery, your order will be refunded minus a carriage fee of £24.99 for the initial failed delivery.

For any issues regarding your delivery, or for any other enquiries, please contact us on 01942 949 199 or [email protected], Monday to Friday, 8.00am to 5.00pm.

Important information

Batch numbers: Our products are manufactured in batches, which means there may be variations in colour between each batch. We cannot guarantee to match batches between different orders, so please ensure you order enough panels to complete your installation. If you realise you require an exact match, make a note of the batch numbers that appear on your packaging and contact us immediately so we can check availability and try our best to assist you.

UV exposure and weather protection: PVC panels must not be exposed to UV light (direct/indirect sunlight) and must be protected against the elements, including rainwater, as its acidity will damage the surface print. On receipt of your delivery, we recommend our panels are stored and cut indoors to avoid thermal distortion, surface damage, and/or discolouration.

Storage: Panels should be stored indoors and positioned flat on the floor to prevent them from bowing. Storing the panels upright will cause them to flex in the middle, which will hinder and may prohibit installation. Take care to protect the edges of the panels from accidental damage.

Hiring tradespeople: We strongly recommend that you do not book a fitter or tradesperson until you have received your delivery and are happy with your order. We cannot be held responsible for any third-party costs or charges incurred while awaiting receipt of your order.

Delivery: All our deliveries are kerbside/doorstep only. We strongly recommend having people at hand to help with larger deliveries. While we always aim to deliver your order on time, please note that all timescales are estimates and occasionally deliveries can take longer than expected.

In the very rare event that your order is not delivered within 30 days of the order date, you are entitled to ask for a refund or replacements to be sent out as per Distance Selling Laws.